SocialGO Owners

www.SocialGO.com/help

Have a Question?
If you've got a problem or a question, then this is the place to go. You'll be asked to fill out some details, along with your message, which will automatically be entered into our ticketing system. We endeavour to answer all tickets within 24 hours, and will always work our hardest to make sure any problems are resolved as soon as possible.

Widget Issues?
If you're having a problem with a widget you've bought, then click this link, select the particular widget, and tell us what's up!

Get Involved!
If you think there's something that will make SocialGO better for you, click the 'Get Involved' link to submit it into our feedback community. Why not comment on a few user-submitted ideas while you're there? Please note that this is not the place to report problems.

What's New?
This link sends you right to the Owners Network, where you'll be able to see all the latest SocialGO updates and features: direct from the team.

Need More Info?
Fancy swotting up on some video tutorials, or catching up on some past Workshops? Click this link to get some helpful tips and tricks on how to make the most of your network.

Need Some Inspiration?
If you want to see some snazzy Featured Networks and check out some of the great communities using SocialGO, then click on this link for instant inspiration!

Anything We've Not Covered Here?
If you want to ask us something that you can't find anywhere else - send us a message and we'll do all we can to give you the information you need.

Please remember that while we will endeavour to answer all enquiries within 24 hours, the process of verifying, sourcing and rectifying specific problems may take some time. We always appreciate your patience and cooperation when dealing with issues or enquiries, and can assure you that we will continue to do our best in serving you as rapidly as we can.

Thanks!
The SocialGO Team.

Say hello to the new Facebook Connect!

We've been ecstatic over the popularity of our recently released Twitter Connect widget - it means that SocialGO network owners are tuning in to the importance of Social Media integration in their communities.

To follow suit, we've just launched our   Facebook Connect widget.  How does Facebook Connect enhance a Social Network? Facebook reports it’s user base to be over 300 million users, and that connected users create 15-60% more content on external sites than non connected users. By increasing traffic, user engagement, and registrations, it can significantly affect your revenue and increase monetization opportunities.

All it takes is a quick Log-in to Facebook, an Email confirmation, and they're in. It's available in the Widget Store in your Admin Centre now.

I think it is safe to say that our first SocialGO Workshop was a great success! We will certainly be running another one again very soon and we will be posting up some follow-up answers and material on the Owners' blog tomorrow as well as a summary of the topics covered.

Once again, thanks for everyone who turned up and next time we will work out how to make a bit more structured. :)  Thanks to canada.rob for these kind words!


Right....I need some sleep after that!

Hello networkers!

Join Alex & Will this Thursday for a LIVE and hands on Q&A session. We'll be covering NEW SocialGO features as well as answering any questions you may have about how to do something on your network.

The workshop will be held on Thursday, November 5, 2009 at 5 p.m GMT (12 p.m. EST, 9 a.m. PDT). Come armed with questions and prepare yourself to be amazed by the many cool feaures we have in store for you.

If you would like to register for an update/reminder about this workshop on the day as well as be informed about upcoming workshops then simply fill in the form available at this link.

Alternatively, you can go directly to the workshop on the day (15 minutes before it starts) by clicking this link.

If you have any questions you would like us to cover in the workshop, feel free to mail us in advance at support@socialgo.com

We look forward to talking with you on Thursday!

The SocialGO Team

We have set a fairly ambitious release roadmap for November and December and here is a sneak peak of 6 of the great new features and updates coming to SocialGO. 

Mashable's 2009 Open Web Awards is an international online voting competition that covers innovations in web technology and achievements in Social Media.

Click on the image above - connect to your Facebook/Twitter account - and click submit.  Don't forget tell your members and friends so we can give SocialGO a fighting chance. Thanks!

Today we pushed a new maintenance release of your SocialGO Network code which includes a number of fixes to your networks including : 

- On approval of video and photo items, an activity feed item will now appear. 

- Sub-content of tabs is now controlled by member levels. If you were to limit the access to the videos tab, all sub-videos will also be limited. 

- Future dated blog posts now appear in the magazine only when their post date is reached. 

- The event invite friends function now works correctly for all events. 

- Group locations now display correctly for group members. 

- New members joining the network get a homepage activity feed entry. 

- Editing a comment on the videos page now works in Internet Explorer. There was an issue with the video appearing over the edit box. 

- Approving members within the Member Manager or Resetting their password now sends them an email confirming the change. 

Hey All, 

We will be deploying this week's new code on Monday which includes over 80 different resolved issues.  We will publish information on this on Monday. 

Cheers and have a great weekend! 

Hi All,

We are pleased to announce that the small number of networks that were effected by the server problem last night are now fully back in business.  We are very sorry for this inconvenience.

Also, we are just doing some maintenance on the Admin Centre at the moment and while we do this your Admin Centre will be in maintenance mode.  They will be back up very soon.

Stivi

Hello all,

Today a portion of SocialGO networks where offline due to a hardware failure on one of our core systems. We are investigating the root cause of the issue and are taking steps to ensure it does not happen again.

The development team is making good progress getting the chat, FaceBook and various other widgets ready for launch in the next few releases.

Thanks for your patience this evening.