SocialGO Owners

I watched the tutorial that Alex did on the member billing and also
read the manual - great i thought, at long last i'll recoup some of my
outlay and i duly paid for it at the start of October

before springing it on my members i decided to make a few changes
on the network and upload some new stuff for them to see why it would
be worth their while subscribing in future even though quite a few had
already stated that i should be charging and they would be willing to pay.

A few weeks down the line i thought i would implement it and also thought
that any bugs would have been ironed out as i was fairly sure given my past
experiences that there would be some before it worked even though it was stated
that it was all set up and good to go in the video tutorial and manual

Last Thursday i started to digest all the manyfold instructions and joined
click and buy with ny owners account and had it verified
it was rather disappointing to learn that all the members would also have to
fill in all manner of personal details and create a C&B accounht before they
could be billed and also have TWO amounts debited from their bank account
to ensure their account was ok - none of this was stated in the tutorial / manual
and i know that this will be rather off-putting for a lot of people

It was with dismay but no great surprise that after many hours of carefully
setting it all up to find that it was not working when i attempted to set up a
test acount as a new member or as an existing one wanting to upgrade
I was unsure as to why but one reason may have been that my custom URL
had somehow been corrupted to contain a hyphen in the admin panel
and i had entered exactly what i was told to

next i tried to do it with the URL's added hyphen missing and tested that
with still the same result and i priceeded to try every possible combo
of filling in the fields that i could before contacting support

Finally by saturday it was plain that it would not work no matter what
had been entered into it
i was getting redirects to a blank page with some settings
with other setting i was being sent to C&B to join with the added problem
that it remembered my previous admin info & thinking this may be part
of the problem started to do it all again on a different PC and finally managed
to create a secondary account with a different card to my admin one

with trepidation i gave it one last go and once again got error messages

Only after all this did i contact support on saturday but i knew that apart
from a generic reply nothing would be done over the weekend as i have
spent many wasted weekends in the past with support but at least i had
tried everything so on monday when i had to recontact support i could
answer any opening question fired at me saying had i tried this that and the other

All i got was a reply from henry saying he would pass it on to his supervisor
presumably this was Alex Halliday ?
anyway i had to wait uintil wednesday to get aterse email asking for my log in
details on C&B and that someone would look into it
i was rather wary of doing this but it is sych a relief to finally get a response
that you feel inclined to gamble and trust them

a day and a half later after giving this info i am still to hear anything back
so i didn't know if what was happening and as i had to leave the subscription
option open so whoever was testing could utilise it at the same time some
of my members have tried to subscribe and everyone has failed

i am writing this because i am just sitting around waiting for some kind
of progress report and i think this tale of woe should be out there as
a record of how long this matter takes to be resolved

If during the tutorial Alex had actually tried to PAY for the example
network he used to demo the proceedure 6 weeks ago when it was done
perhaps i wouldn't have to be writing this and wondering what on earth
i am paying for

All i have done so far in my 4 months on here is pay-pay-pay and spend
counbtless days and weeks awaiting responses to the many faults that
i have experienced on here - to be fair most have been sorted out but
only usually after a torrent of emails having to exp[lain things many times over

a human voice would help but i have been refused the chance to talk
to someone despite them knowing the issues i point out would be solved
far faster than taking their advice when they say email support and we will
get on the case - fast

id anyone out there has had similar [problems can you please post any
resolutions workarounds you found or advice you were given ( unlikely )
by support as i am jst about at the end of my tehter with the unprofessional way
all this is run

sorry for the bad formatting of the above
another thing that needs sorting on here
how on earth do you know what the
parameters are for text on a line

I have just signed up as a paid member for my forum - I am now concerned if their are problems.

I am considering a membership paid option as well. In fact, it is THE reason I chose this site in the first place; it is a "must" for my purposes. I'd be interested in a note if and when your problems have been successfully addressed, Leslie. I'd much rather begin anew somewhere that works than lose members due to a kludgey system with poor support. (I've not used the support system here yet, so I'm only responding to your reflections.)

Thanks for the" heads up"

hi lesley,

so sorry to what is happening to you.
I have run into some small problems with my site just as everybody here but i must confess that i always have had a good follow up from the SG team.

When i post a mail to support then i always get a answer back the same day or atleast within 24hours.
Did you already try the help line(chat)?

If you try that line you'll get direct assistence from SG........i don't say they get all the answers but atleast there is a chance that your problem gets solved fast.

Good luck

PS:
i have to confess that i'm waiting for the past 3 days how i can pay to SG with my paypal account to there paypal account(no credit card)

Hi Lesley

As far as I know, your problems have all been resolved now. If not please contact us at the help desk
http://www.socialgo.com/help/

on the contrary Tom

i have even more problems since thse unresolved ones above
as the sign up form page has now disappeared and also
the upgrade account one too

have been waiting over NINE days for some kind of response
from Alex, Henry or Click and Buy