SocialGO Owners

We'd like to wish all our users a VERY happy New Year, and all the best for 2009! 

2008 has been an incredible year for SocialGO, especially the last month or so, and we couldn't have done it without all the feedback and support from our members - so thanks!

We've got lots of exciting things planned for 2009, and can't wait to get started in the new year!

 

 

1. Go to your network URL, appended with /forgot_password.html (i.e. http://owners.socialgo.com/forgot_password.html)
2. Enter your registered e-mail address and press 'Reset Password'. You will see this on the screen:
3. Check your inbox for an e-mail from "alerts@socialgo.com" titled "Password reset for <network name>".
4. Click the link in the e-mail which says "If it was you, click here to reset your password"
5. You will be taken to a webpage, showing this:
6. Check your inbox for an e-mail from "alerts@socialgo.com" titled "Password reset on <network name>"
7. Copy the password you have been e-mailed, and then sign in to your network using your e-mail address, and new password.
8. Once you have signed in to your network, you can change your password to something more memorable, by clicking 'Manage Account', and then 'Edit Account' in the drop down. You will see this box:
9. Enter the password you were e-mailed in the 'Current Password' field (if the field is pre-populated by your browser, which Firefox often does, you need to delete it and replace with the new password). 
10. Then enter your new password twice, followed by the 'Update' button.
11. Upon clicking 'Update', if you see the screen below, you will have successfully changed your password.
12. Please remember, that adding "alerts@socialgo.com" to your mail providers 'Safelist' will ensure you will get the e-mails you need from us! Learn how here

 

 

 

 

1. Enter e-mail address at http://my.socialgo.com/public/forgot_password
2. Check e-mail inbox for e-mail titled "Admin password reset for SocialGO" and click on "If it was you, click here to reset your password" link
3. You will be taken to a page confirming that "Your new password has been sent to your e-mail address."
4. Check e-mail inbox for e-mail titled "Password reset on SocialGO" and COPY the passcode
5. Sign in to your admin account at http://my.socialgo.com/ using your e-mail address and the passcode you've just copied
6. Go to 'Account Details', and under 'Account settings', put your passcode in to the 'Current Password' field
7. Enter a new password, in BOTH of the 'New Password' fields
8. Press 'Save changes', and you will have now reset your password - A yellow box appears at the top of the page saying "You have successfully changed your password."

 

 

You may have noticed a slow down to the SocialGO service over the weekend, and possibly some sporadic problems uploading and viewing pictures and videos.  This was due to a very large number of new networks being created over the weekend.

As an interim measure we are introducing a few minor limitations to improve the speed of the service whilst we increase our server capacity.  For now you will need to be logged in order to view videos or photos or listen to music. 

We don’t expect this interim change to effect many networks, however if it does effect yours we appreciate your patience.

 

The long awaited new Admin Center has arrived featuring the new SocialGO member billing tool. We’ve had a great response since it quietly went live last week, so many thanks for those of you who have been in touch.

With member billing, you can charge members regular or one off subscription fees, in Pounds Sterling, US Dollars, or Euros. These payments can be required, or optional - it’s all controlled by you, the network owner!

Read More...

Want to translate your entire network in seconds? Use Google's translate tool to convert your network's language instantly! The translation isn't 100% accurate, but is a great way to reada huge amount of your network (or just a network you're a member of) in your own language.

 

Grab the code here

 

Then paste it in to a homepage widget (learn how here)

 

After adding the widget, you'll see it on your 'Latest Activity' page...

It is worth noting that if the Network Creator has sign-in required on the network, the Google program will "fail" and revert to the front page...

1. AOL v9.0

You can ensure that your 'Forgotten Password' email is delivered to your Inbox by adding 'alerts@socialgo.com' to your 'People I Know' list:

• Open a password reset email from SocialGO
• Click the Add Address button on the right side to add 'alerts@socialgo.com' to your 'People I know' list

2. Hotmail

You can ensure that your 'Forgotten Password' email is delivered to your Inbox by adding 'alerts@socialgo.com' to your Safe List:

• Log on and click the Mail tab to get into your mailbox
• Click Options - located at the top right, next to Help
• Click Junk E-mail Protection
• Select Safe List
• In the space provided, enter 'alerts@socialgo.com'
• Click Add
• When you see the address entered in the Safe List box, click OK

3. MSN v9.0

You can ensure that your 'Forgotten Password' email is delivered to your Inbox by adding 'alerts@socialgo.com' to your Safe list:

• Open a password reset email from SocialGO
• Click on Settings: E-mail|Junk E-mail - located at the bottom left of the screen.
• On the e-mail settings screen, click Junk E-Mail Guard
• Select Safe List
• In the space provided under Add people to the safe list, enter 'alerts@socialgo.com'
• Click Add

4. Yahoo!

You can ensure that your 'Forgotten Password' email is delivered to your Inbox (not the Bulk Mail Folder) by instructing Yahoo to filter it into your Inbox.

• Open your Yahoo mailbox
• Click Mail Options
• Click Filters
• Next, click Add Filter
• In the top row, labeled From header, make sure 'contains' is selected in the pull down menu
• Click in the text box next to the pull-down menu, then enter 'alerts@socialgo.com'
• At the bottom, where it says 'Move the message to:', select Inbox from the pull down menu
• Click the Add Filter button again

If you still have trouble with Yahoo mail check also check under mail options-spam filter to ensure that messages marked 'spam' are not immediately deleted. If this is the case you will never see them.
5. Gmail 

Make sure you've added 'alerts@socialgo.com' to your Contacts list.

• You can choose if you would like to solely allow one e-mail domain to sign-up to your site, for instance if you only want students and teachers at your school to sign up to your network.
• You can also do the opposite, and ban certain e-mail domains, for instance the domain of a rival business.
• To do either of these actions, go to your admin centre, which can be accessed via your sidebar, or at http://my.socialgo.com.
• Click on the 'Access Settings' box.

• Once inside 'Access Settings', go to the block titled "Limit registration by domain"

• To allow only one e-mail domain, type in the domain, i.e. 'myschool.com'
• To ban a domain, type in the domain with an exclamation mark infront of it, for instance, "!hotmail.com"

• Don't forget to click 'Save Changes' to save your settings.
• Now, if someone tries to sign-up with an e-mail address you have banned, the user will see this message:

• SocialGO allows you to temporarily suspend your network, so that you may introduce new content, or perform maintenance.
• To do this, go to your admin centre, via your sidebar or at http://my.socialgo.com and click on 'Access Settings'.

• Once inside the 'Access Settings' section, scroll to the bottom, where it says 'Maintenance mode'.

• Check the box to make your network in-active, and should you wish to display a message to your users, you can enter one in the text box.
• Press 'Save Changes' to save your settings.
• Now, when a user goes to the network, they will see a message looking like this:

• Remember, you only need to go back to the 'Access Settings' section of your admin centre, and simply un-click on the  box, followed by 'Save Changes', to make your network active again!

• If you wish to have control over more of the content of your network, you can choose to approve groups, events or blogs before they appear on your network.
• If you set up moderators on your network, they too will be able to approve or deny these requests.
• To change your approval settings, you can do so by going to your admin centre, which can be accessed via your sidebar, or at http://my.socialgo.com.
• Once inside your admin centre, click on the 'Access Settings' section.

• Once inside 'Network Access', scroll to the block titled "Require your approval when..."

• To set your network to require approval for groups and/or events and/or blog posts to the magazine, simply tick the box next to the relevant statement.
• Finally, press 'Save Changes' to save your settings.
• Requests for approval will appear in your sidebar, in the 'Moderation' section: