SocialGO Owners Network

We're currently experiencing a larger than usual number of requests to some of our API servers which is degrading site performance for a small number of our users. 

To ensure good network performance to all sites while we investigate this matter, we have decided to restrict access from some locations that are causing high load. 

For any developer wishing to retain their API access for the next few days, please contact support@socialgo.com and send us the IP address of your service that will be calling our API servers. We will temporarily add these to our exclusion list to allow your service to continue running.

 

Hey Guys!

Sorry we have been a little quiet recently on the Owners' Network! We have been in a busy period of moving into our new data center, settling into our new office and feaverishly planning and developing the service.

In the next few weeks we will be releasing some new features as well as upgrading some old ones. More information will be posted on the blog!

Our data centre move is largely complete now, so we hope you and your members will start to experience much better page speeds as a result. 

The move was a mamouth project that took over two months.  It went well................... except for the final 10 days.  As a result we appreciate that some networks over the past 10 days have experienced occassional issues such as error pages and some functionality mis-behaving.  We are truly sorry for this and have worked 24/7 to rectify these issues. 

While its of little comfort when you and your members are experience these problems, we can assure you that everything will be back to normal soon, if its not already.   We hope the dramatically improved page speeds you will now experience will be worth these short term bumps.

Once again very sorry for the the recent issues. 

The SocialGO Team

If you have a custom domain on your SocialGO network you must change your custom domain settings within the next 7 days to ensure uninterupted service to your network.

Please change the A Record from SocialGO's old A-Record to SocialGO's new A-Record as follows:

Old A-Record IP : 92.60.117.57 

New A-Record IP: 84.22.170.149 

You change the A-Record at your domain name registrar (the person who you registered your domain with).  You should find this option under DNS Settings or Advanced Settings on the website of your domain registrar.

You must do this because we have changed data centres to improve the speed of your network and in 7 days will turn off the old data centre that your custom domains has previously been pointing to.

If you have any questions just e-mail us on support@socialgo.com.

Thank you!

Hey Guys, 

If you have a custom domain with us, please immediately update your A Record to : 84.22.170.149 to take advantage of our shiny new servers which went live today.

You will see a major improvement in network speed after you have made the update. 

Cheers
Alex

Just a quick notice to say that GO IM is currently down for maintenance and will be back online tomorrow morning. 

We will be taking this service out of BETA in the next few weeks as it becomes a core part of the SocialGO offering and we release added features including games, group chat and more.  

Thanks for your patience. More news coming this week.

GOIM is operating normally for all SocialGO networks. It was unavailable for 16 hours while maintenance was completed.  

Hey Guys, 

While GO IM has been in BETA we have been monitoring usage and have noticed that the load times over the weekend where not ideal.

We have isolated the issue and believe things to be vasty improved . Please let us know if you have further connection issues or unresponsiveness.

More features being added soon to GO IM and GO Chat Room coming soon!

We have had some issues with the content servers over the weekend which causes CSS and images to load intermittently. We are in the process of migrating content to a new CDN which will be completed in the next 14 days which will eradicate the issues experienced over the weekend. 

Cheers!

SocialGO Sites:
We experienced several issues with our servers this morning.  Only a small number of sites were affected and the issue has since been resolved.

Helpdesk:
Service has been restored so we shall be answering your tickets from now.  Sorry for any delays!



Michael 

Hey everyone,

Apologies for the delay in answering any tickets that you just submitted.  Our help-desk software supplier is currently performing routine maintenance.  We shall answer you very soon!

In the meantime, please email support@socialgo.com for all your enquiries.


Michael

Hi all! 

Seasons Greetings! (yes we work on Christmas Eve!). Just a quick note to say that you may have noticed we no longer have a bandwidth and storage block in the SocialGO Admin Center. We have replaced it with a bandwidth and storage email that you will receive once a week once you get past 50% of your allowance. 

This means that if you are on the SocialGO premium plan you will only receive an email from us when you reach either 2.5 GB of storage OR 25 GB  of bandwidth. 

Have a good one!