SocialGO Owners

1. Go to 'Access Settings' in your Admin Center.

2. Scroll to the 'Maintenance mode' section at the bottom and tick the box next to "Put network into maintenance mode".

3. You may want to enter a message, such as 'This network is no longer active on SocialGO', so your members know the network is being deleted.

4. Press Save Changes.

5. Return to the 'Maintenance mode' section at the bottom, and you will see an 'Access Key' has been generated.

1. Copy the Access Key in to an e-mail, along with your network name and owner's e-mail address, and e-mail 'cancellations@socialgo.com' with these details, from the registered owner's e-mail address. The e-mail should look like this:
   • Access key: 9acb2665c87b87280355a073929722a1
   • URL: mygroup.socialgo.com
   • E-mail: tomsmail@socialgo.com
2. Once you have sent these details, we will confirm that we have received your request, and will enter your network in to the deletion process.

 

 

 

1. Go to your network URL, appended with /forgot_password.html (i.e. http://owners.socialgo.com/forgot_password.html)
2. Enter your registered e-mail address and press 'Reset Password'. You will see this on the screen:
3. Check your inbox for an e-mail from "alerts@socialgo.com" titled "Password reset for <network name>".
4. Click the link in the e-mail which says "If it was you, click here to reset your password"
5. You will be taken to a webpage, showing this:
6. Check your inbox for an e-mail from "alerts@socialgo.com" titled "Password reset on <network name>"
7. Copy the password you have been e-mailed, and then sign in to your network using your e-mail address, and new password.
8. Once you have signed in to your network, you can change your password to something more memorable, by clicking 'Manage Account', and then 'Edit Account' in the drop down. You will see this box:
9. Enter the password you were e-mailed in the 'Current Password' field (if the field is pre-populated by your browser, which Firefox often does, you need to delete it and replace with the new password). 
10. Then enter your new password twice, followed by the 'Update' button.
11. Upon clicking 'Update', if you see the screen below, you will have successfully changed your password.
12. Please remember, that adding "alerts@socialgo.com" to your mail providers 'Safelist' will ensure you will get the e-mails you need from us! Learn how here

 

 

1. From your social network launch the 'Admin Center'.

 2. Click on the 'Manage Members' section.

3. Here you will find a list with all your members. Select those that you would like to delete and click 'Delete'.

4. After you have clicked ‘Delete’ the page will reload with a new link ‘Deleted’ showing the number of members you have removed in brackets.

5.  Once you have clicked ‘Deleted’, you will move to a new page with all the members that you have chosen to delete.

6. In order to delete a member’s activity click on the small box icon to the right of your screen.

That’s it! You’ve deleted members and their content.

 

 

 

 

 

 

1. Enter e-mail address at http://my.socialgo.com/public/forgot_password
2. Check e-mail inbox for e-mail titled "Admin password reset for SocialGO" and click on "If it was you, click here to reset your password" link
3. You will be taken to a page confirming that "Your new password has been sent to your e-mail address."
4. Check e-mail inbox for e-mail titled "Password reset on SocialGO" and COPY the passcode
5. Sign in to your admin account at http://my.socialgo.com/ using your e-mail address and the passcode you've just copied
6. Go to 'Account Details', and under 'Account settings', put your passcode in to the 'Current Password' field
7. Enter a new password, in BOTH of the 'New Password' fields
8. Press 'Save changes', and you will have now reset your password - A yellow box appears at the top of the page saying "You have successfully changed your password."

 

 

Want to translate your entire network in seconds? Use Google's translate tool to convert your network's language instantly! The translation isn't 100% accurate, but is a great way to reada huge amount of your network (or just a network you're a member of) in your own language.

 

Grab the code here

 

Then paste it in to a homepage widget (learn how here)

 

After adding the widget, you'll see it on your 'Latest Activity' page...

It is worth noting that if the Network Creator has sign-in required on the network, the Google program will "fail" and revert to the front page...

1. AOL v9.0

You can ensure that your 'Forgotten Password' email is delivered to your Inbox by adding 'alerts@socialgo.com' to your 'People I Know' list:

• Open a password reset email from SocialGO
• Click the Add Address button on the right side to add 'alerts@socialgo.com' to your 'People I know' list

2. Hotmail

You can ensure that your 'Forgotten Password' email is delivered to your Inbox by adding 'alerts@socialgo.com' to your Safe List:

• Log on and click the Mail tab to get into your mailbox
• Click Options - located at the top right, next to Help
• Click Junk E-mail Protection
• Select Safe List
• In the space provided, enter 'alerts@socialgo.com'
• Click Add
• When you see the address entered in the Safe List box, click OK

3. MSN v9.0

You can ensure that your 'Forgotten Password' email is delivered to your Inbox by adding 'alerts@socialgo.com' to your Safe list:

• Open a password reset email from SocialGO
• Click on Settings: E-mail|Junk E-mail - located at the bottom left of the screen.
• On the e-mail settings screen, click Junk E-Mail Guard
• Select Safe List
• In the space provided under Add people to the safe list, enter 'alerts@socialgo.com'
• Click Add

4. Yahoo!

You can ensure that your 'Forgotten Password' email is delivered to your Inbox (not the Bulk Mail Folder) by instructing Yahoo to filter it into your Inbox.

• Open your Yahoo mailbox
• Click Mail Options
• Click Filters
• Next, click Add Filter
• In the top row, labeled From header, make sure 'contains' is selected in the pull down menu
• Click in the text box next to the pull-down menu, then enter 'alerts@socialgo.com'
• At the bottom, where it says 'Move the message to:', select Inbox from the pull down menu
• Click the Add Filter button again

If you still have trouble with Yahoo mail check also check under mail options-spam filter to ensure that messages marked 'spam' are not immediately deleted. If this is the case you will never see them.
5. Gmail 

Make sure you've added 'alerts@socialgo.com' to your Contacts list.

• You can choose if you would like to solely allow one e-mail domain to sign-up to your site, for instance if you only want students and teachers at your school to sign up to your network.
• You can also do the opposite, and ban certain e-mail domains, for instance the domain of a rival business.
• To do either of these actions, go to your admin centre, which can be accessed via your sidebar, or at http://my.socialgo.com.
• Click on the 'Access Settings' box.

• Once inside 'Access Settings', go to the block titled "Limit registration by domain"

• To allow only one e-mail domain, type in the domain, i.e. 'myschool.com'
• To ban a domain, type in the domain with an exclamation mark infront of it, for instance, "!hotmail.com"

• Don't forget to click 'Save Changes' to save your settings.
• Now, if someone tries to sign-up with an e-mail address you have banned, the user will see this message:

• SocialGO allows you to temporarily suspend your network, so that you may introduce new content, or perform maintenance.
• To do this, go to your admin centre, via your sidebar or at http://my.socialgo.com and click on 'Access Settings'.

• Once inside the 'Access Settings' section, scroll to the bottom, where it says 'Maintenance mode'.

• Check the box to make your network in-active, and should you wish to display a message to your users, you can enter one in the text box.
• Press 'Save Changes' to save your settings.
• Now, when a user goes to the network, they will see a message looking like this:

• Remember, you only need to go back to the 'Access Settings' section of your admin centre, and simply un-click on the  box, followed by 'Save Changes', to make your network active again!

• If you wish to have control over more of the content of your network, you can choose to approve groups, events or blogs before they appear on your network.
• If you set up moderators on your network, they too will be able to approve or deny these requests.
• To change your approval settings, you can do so by going to your admin centre, which can be accessed via your sidebar, or at http://my.socialgo.com.
• Once inside your admin centre, click on the 'Access Settings' section.

• Once inside 'Network Access', scroll to the block titled "Require your approval when..."

• To set your network to require approval for groups and/or events and/or blog posts to the magazine, simply tick the box next to the relevant statement.
• Finally, press 'Save Changes' to save your settings.
• Requests for approval will appear in your sidebar, in the 'Moderation' section:

 

• As the network owner, you can set various levels of security for a member to sign-up. 
• You can approve members, so that before someone can access the site, you must approve their sign-up request. This is useful when you want to individually decide who can be a member of your network.
• You can also set up a password for people to use to join your network. This is useful for when you wish to have a slight degree of exclusivity, but also want users to be able to sign-up and access the site right away - as long as the know the password!

• To change your access settings, you can do so by going to your admin centre, which can be accessed via your sidebar, or at http://my.socialgo.com.
• Once inside your admin centre, click on the 'Access Settings' section.

• The first option when you enter the 'Access Settings' section, is to set up an 'Access Code'. You can create a code of your choice, which users must enter on the sign up form in order to access your network, as seen here:

• Click on the tickbox next to "Access code ".

• Type your access code in to the box, and then either click 'Save Changes', or you can also decide if you'd like to make new members subject to approval by you or a moderator.
• This means that when a user signs up to your network, before being able to access the network, you or a moderator will have to approve (or deny) their request from the moderation section of your sidebar.
• Once you've chosen to add an access code, to require approval, or both options, you must press the 'Save Changes' button to save your settings.

• If you have set your network to 'Require Approval' for new members, then you will find their requests in your sidebar (as will any moderators you have elected on your site) as seen here: