SocialGO Owners

Although we will not be taking the service down, there will be an intermittent image service over the next few hours while we migrate images over to our new infrastructure. 

Sorry for the inconvenience. Please stand by while we update. 

Update Thursday AM : Normal image service should now resume.

Yesterday morning some networks in the US may have experienced some intemittent speed issues whilst we continued to optimise the code base.  We think we have made some huge in-roads later in the day and expect you will see significant improvements in speed quality, especially during high traffic periods from here on.  Please don't hesitate to drop us a note if you do experience any further problems.  Cheers

1. Go to your network URL, appended with /forgot_password.html (i.e. http://owners.socialgo.com/forgot_password.html)
2. Enter your registered e-mail address and press 'Reset Password'. You will see this on the screen:
3. Check your inbox for an e-mail from "alerts@socialgo.com" titled "Password reset for <network name>".
4. Click the link in the e-mail which says "If it was you, click here to reset your password"
5. You will be taken to a webpage, showing this:
6. Check your inbox for an e-mail from "alerts@socialgo.com" titled "Password reset on <network name>"
7. Copy the password you have been e-mailed, and then sign in to your network using your e-mail address, and new password.
8. Once you have signed in to your network, you can change your password to something more memorable, by clicking 'Manage Account', and then 'Edit Account' in the drop down. You will see this box:
9. Enter the password you were e-mailed in the 'Current Password' field (if the field is pre-populated by your browser, which Firefox often does, you need to delete it and replace with the new password). 
10. Then enter your new password twice, followed by the 'Update' button.
11. Upon clicking 'Update', if you see the screen below, you will have successfully changed your password.
12. Please remember, that adding "alerts@socialgo.com" to your mail providers 'Safelist' will ensure you will get the e-mails you need from us! Learn how here

We continue to make good progress in increasing platform speed. New servers are about 2 weeks away, and we are preparing a major code update coming in the next day or so which will greatly optimize the platform. You should already have seen an improvement in page load times and hopefully this will continue to get better in the coming days.

Thanks goes to all you guys for your patience. The amazing uptake of the service will be good for everyone in the long term and we have an exciting 6 months ahead of us.

Yesterday you may have had some network speed problems for a few hours.  This was the result of some server optimsation work we are doing.  We now have the speeds back up and apologise for the temporary inconvenience.  So that we can continue to improve speed and handle the huge increase in traffic we will continue doing optimisation work over the coming week while we wait for all of our shiny new servers to arrive.  Thanks

Hi guys, 

We have pushed an additional update today which optimizes the core system but also updates the following: 

• Updates to the member rating system which allows for people to rate videos on your network. 
• The homepage notification XML feed is now compliant. 
• Custom avatars have been improved. To replace our custom avatars with your own, simply upload a photo to the Custom Avatar folder. One or more photos in that folder and none of ours will show. 
• You can now message multiple members using a lovely autocomplete feature. 
• Photos can now be deleted inline.
• The invite friends list has been redesigned with some lovely Ajaxy goodness. 

More updates shortly! 

1. From your social network launch the 'Admin Center'.

 2. Click on the 'Manage Members' section.

3. Here you will find a list with all your members. Select those that you would like to delete and click 'Delete'.

4. After you have clicked ‘Delete’ the page will reload with a new link ‘Deleted’ showing the number of members you have removed in brackets.

5.  Once you have clicked ‘Deleted’, you will move to a new page with all the members that you have chosen to delete.

6. In order to delete a member’s activity click on the small box icon to the right of your screen.

That’s it! You’ve deleted members and their content.

Over the past week we have seen a huge increase in traffic and other than a few bumps we have coped reasonably well with the increase.  Never-the-less we have decided to put in place a tonne of new servers so we can cope with any further traffic increases.  We expect these new servers to be in place within the next 10 days.  While we commission these servers we have put in place some temporary media uploading limts to preserve network speeds and avoid any downtime during the change over.  We will review this situation in 10 days time with the view to removing the limits.  Limits per network will be as follows. 

• 5 videos per user
• 50 videos per owner
• 50 photos per user
• 300 photos per owner
• 3 music files per user
• 10 music files per owner  
  

1. Enter e-mail address at http://my.socialgo.com/public/forgot_password
2. Check e-mail inbox for e-mail titled "Admin password reset for SocialGO" and click on "If it was you, click here to reset your password" link
3. You will be taken to a page confirming that "Your new password has been sent to your e-mail address."
4. Check e-mail inbox for e-mail titled "Password reset on SocialGO" and COPY the passcode
5. Sign in to your admin account at http://my.socialgo.com/ using your e-mail address and the passcode you've just copied
6. Go to 'Account Details', and under 'Account settings', put your passcode in to the 'Current Password' field
7. Enter a new password, in BOTH of the 'New Password' fields
8. Press 'Save changes', and you will have now reset your password - A yellow box appears at the top of the page saying "You have successfully changed your password."

Hi all,

We are in the process of upgrading our DNS Server to enable faster access for US residents; as a result there may be temorary outage which may causing images and colours to not quite work correctly.

Bare with it as we expect your access to be much faster afterwards :)